Refund policy

Return and Refund Policy for Burj Bazaar

At Burj Bazaar, we strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, we offer a hassle-free return and refund policy. Please read below for full details.

1. Eligibility for Returns

  • Timeframe for Returns: You have 7 days from the date of receiving your order to request a return or exchange.
  • Condition of Items: The product must be unused, in original packaging, and in the same condition as when it was received.
  • Non-returnable Items: Some items may be non-returnable due to hygiene reasons (e.g., personal care items, jewelry, etc.). Please check product details for exclusions.

2. How to Return an Item

  1. Contact Us: To initiate a return, please contact our customer support team at bazaarburj@gmail.com or via WhatsApp at [Your Contact Number] within 7 days of receiving the item.
  2. Return Instructions: Once we receive your request, we will send you detailed instructions on how to return the item.
  3. Return Shipping: The customer is responsible for the return shipping cost unless the item is defective or damaged.

3. Refund Process

  • Refund Method: Refunds will be processed to the original payment method used during checkout.
  • Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item and verify its condition.
  • Shipping Fees: Shipping costs are non-refundable.
  • Partial Refunds: In some cases (e.g., if the item shows signs of use or is returned in non-original condition), we may issue a partial refund or refuse the return.

4. Exchanges

  • If you wish to exchange an item for a different size or color, please contact us within 7 days of receiving your order.
  • Exchanges are subject to product availability. If the product is unavailable, we will issue a refund instead.
  • Customers are responsible for the shipping cost of exchanges.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery.
  • We will guide you through the return process and either replace the damaged item or issue a full refund.
  • We may ask for photos of the damaged item to process your return quickly.

6. Cancellations

  • If you wish to cancel your order before it has been shipped, please contact us as soon as possible.
  • Orders that have already been shipped cannot be canceled, but they may be returned once received.

7. Contact Us

If you have any questions regarding our return and refund policy, please reach out to us at: